Corporate training programmes for Middle Management at Birmingham Graduate School

Leadership
This module has been thoughtfully designed to give participants an insight into alternative methods and theories, to effectively manage a team to achieve maximum performance and output.

Subjects covered:
Motivating Employees, Maximising Output, Performance Leadership, Effective Coaching (Kolb's learning styles), Change Management, Skill Analysis

Human Resources
This acts as an introduction to the basics of HR management for team leaders and middle management, to ensure managers are effectively following HR practices in the day to day management of their teams.

Subjects covered:
Conducting Appraisals, Managing Low Performance, Effective Recruitment, Managing Staff Files, Conflict Management/Resolution, Complaint Handling

Business Etiquette
This module has been designed to give untrained managers the skills and understanding required to effectively conduct themselves appropriately in a management role.

Subjects covered:
Team Meeting Etiquette, Conference Call Etiquette, Projecting Correct Impression – Up and Down

Time Management
This is specifically for team leaders and team managers, to help develop the art of time management. This is a vital skill for all managers to possess and this module help trainees learn to prioritise and cope with day to day activities.

Subjects covered:
SMART and SMARTER Goals, Delegation, Prioritising, Self and Team Goal Setting, Managing Ups and Downs.

Motivational Training 
This module has been designed for middle management staff to harness their team's skills and motivation in order to maximise output.

Subjects covered:
Impacting Others, Leading by Example, Showing Self Confidence, Expectations, Positive Attitude, Encourage and Sustain Positivity, Behavioural Coaching (Kolb’s learning styles)

Communication
As a key element for any employee, this particular module is targeted for the team leaders/middle management to ensure the understanding of the power of effective communication within a work environment.

Subjects covered:
Effective Communication, Verbal and Non-Verbal Communication, Conveying Clear Presise Messages, Selling Ideas, Listening, Cultural Orientation, Johari’s Window

Customer Relationship Management
This module has been designed for participants dealing with external customers.The focus is on the individual and the individual's team. This module will look at methods while combining idea sharing, discussion points around previous experiences and case studies.

Subjects covered:
Customer Retention, Acquisition of High Value Customers, Customer Profiling

Marketing
This module has been developed to deal with the 'how to' aspects of marketing planning, thus enabling the trainee to develop as a 'marketing professional'. It examines the theoretical methods and actual practical skills required.

Subjects covered:
Research and Analysis, Planning, Implementing Marketing Programmes, Managing Marketing People, Measuring the Effectiveness of Marketing

Business Plan Writing and Report Writing
This module is designed to enhance the understanding of effective report and business plan writing, and to furnish the participants with the enhanced skills required for such documents. This skill is a fundamental element of Middle Management and the ability to effectively plan and execute is key.

Subjects covered:
Preparing to Write the Business Plan/Report, Determining the Scope of the Report, Understanding the Target Audience, Effective Research to Collect Supporting Information, Formatting and Organizing a Business Plan/Report

To find out our more details about our corporate training programmes please contact us on:
+44 (0) 121 476 4899 or e-mail us on: business@bgschool.org.uk