Corporate training programmes for ground level employees

Business and Social Etiquette
This programme has been designed for lower level for new graduates or for anyone entering  the work force for the first time. It has been thoughtfully designed in order to give participants an introduction to business life.

Subjects covered:
Business Introduction, Making a Good First Impression, Greetings and Introductions, Body Language, Appearance, Inter-personal and Intercultural Skills, the Essentials of Service, Effective Communication and Dressing for Success.

Customer Relationship Management
This programme is suitable for all customer facing roles. It is designed to give participants the understanding and knowledge to maximise their customer relation effectiveness.

Subjects covered:
Understanding Customer Needs, Meeting Customers Expectations, Handling Difficult Customers, Internal and External Customers, Customer Retention, Acquisition of High-value Customers

Communication Skills
This programme has been designed to help people understand the importance of effective communication in the workplace.

Subjects covered:
Effective Verbal and Non-verbal Communication, Interpersonal skills, Effective Team Communication, the Art of the Business Meeting

International Communication Skills
This programme has been designed with the International Market in mind, with the global market growing and the requirement to engage on a multi-national platform it is important that communication is adapted to the market requirements.

This is delivered as two separate 1 day programmes.

Day 1:

Overview of Business Communication. Effective Written Communication.

 
Day 2:

Verbal and Non- Verbal Communication, Interpersonal Skills, Conference Calls, Effective Listening Skills

If required, we do also deliver a 2 day programme in Voice and Accent Training (this would be an additional programme)

Team Building

This is suitable for all levels of staff in all fields. The focus is on the importance of team- work and an individual's role in a team.

Subjects covered:
Requirements and Functions of a Team, Time Management, Stress Management, Personal Effectiveness, Problem Solving, Conflict Resolution, Working Effectively in a Team

Marketing
This short course  developa knowledge and skills for people who are working in entry- level marketing positions or people who support others in basic marketing tasks.

Subjects covered:
SMART Goals, Understand the Function of Marketing and its role in an organisation, The Four Ps (product, price, place and promotion), Understanding Customers and Managing Customer Relationships

To find out our more details about our corporate training programmes please contact us on:
+44 (0) 121 476 4899 or e-mail us on: business@bgschool.org.uk